When Failure Is Part of Success
In a famous Nike advertisement, Michael Jordan, one of the most successful basketball players of his generation, did something unusual. Instead of talking about his
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Changing Your Behaviour is Harder Than Deciding to Change
Most of us can identify something about our behaviour that we would like to change. We may want to listen better, become less defensive, speak
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When Your System Becomes Your Default
We are surrounded by advice on how to live and work better. Redesign your life, manage your moods, deal with toxic people, become more productive.
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When Good People Become the System
The Prisoner’s Dilemma is one of the best-known experiments in game theory. Two people accused of a crime are questioned separately. If neither confesses, both
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Are You Still Keeping the Right Score?
We like keeping score. It tells us whether we are winning, improving or falling behind. Imagine watching tennis without knowing the score. A brilliant rally
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What Really Changes Through Coaching
Leaders usually come to coaching with something quite specific. A difficult boss, a new role, a team that is not performing, a problem with delegation,
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Skating on Thin Ice
“I knew my actions were wrong, but I convinced myself that normal rules didn’t apply.” Those words appeared in Tiger Woods’ public apology after the
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Where is the Pony?
There is an old story about identical twins who were alike in every way except one. One was an incurable optimist; the other saw trouble
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Why Leaders Dislike the World of Feelings
During my years as a CHRO, informal meetings with different teams were a regular part of my job. On one occasion, the Trade Operations team
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